High Int

Introduction to the Soft Skills for Hospitality Workers Course

To do well in the hospitality industry, workers need more than just job knowledge; they must show empathy, friendliness, patience, and attentiveness to make guests feel welcome and cared for. These skills help them stay calm in tough situations, meet guests' needs before being asked, and create a positive experience that guests will remember.

Customer Relations

To succeed in hospitality, strong communication skills are essential. Workers need to listen actively, speak clearly and professionally, use basic phrases in other languages, and build confidence when speaking with guests. These skills help hospitality workers create great guest experiences and work effectively with their team.

Communication Skills

Professionalism and a strong work ethic are essential for creating exceptional guest experiences. These skills ensure that employees can consistently deliver high-quality service while building trust with guests and colleagues alike. By demonstrating punctuality, reliability, integrity, and self-management, hospitality workers contribute to a seamless and enjoyable environment, ultimately driving their personal success and the success of the business.

Professionalism & Work Ethic

In the fast-paced world of hospitality, unexpected challenges can happen at any time. Developing strong problem-solving and adaptability skills can help professionals stay calm, think clearly, and find quick solutions to keep guests happy. These skills are essential for delivering excellent service, building trust with guests, and ensuring smooth operations even when things don’t go as planned.

Problem-Solving & Adaptability

This mid-course assessment checks vocabulary and comprehension of the first four units in this Soft Skills for Hospitality Workers course.

Mid-Course Assessment

Great service depends on strong teamwork behind the scenes. Employees must communicate clearly, support one another, and work together across different departments to create smooth, welcoming experiences for guests. Building skills like sociability, cooperation, conflict resolution, and mutual support is essential for success in any hotel, restaurant, or service environment.

Teamwork & Collaboration

The hospitality industry brings people together from many different cultures, backgrounds, and traditions. To provide excellent service, professionals must be culturally aware and sensitive in how they communicate, respond, and interact with guests and coworkers. These skills help build trust, prevent misunderstandings, and create respectful, welcoming environments where everyone feels valued.

Cultural Awareness & Sensitivity

In hospitality, the way you show up matters. Guests notice how you dress, how carefully you do your work, and how reliable you are. This unit focuses on building the habits and mindset that show pride in one's hospitality role and a strong commitment to excellent service.

Attention to Detail

Whether interacting with guests or working behind the scenes, professionals must stay calm, respectful, and committed to high standards at all times. In this unit, we will explore how emotional resilience, stress management, and a dedication to quality help build trust, strengthen teams, and ensure guest satisfaction.

Stress Management & Emotional Resilience

This final assessment checks vocabulary and comprehension of the final four units in this Soft Skills for Hospitality Workers course.

Final Assessment

The goal of the hospitality business is to make sure guests are safe, satisfied, and eager to return. How can a hospitality worker serve the mission of a hotel, restaurant, or other service establishment? This 8-part course focuses on soft skills for hospitality workers. This course includes discussion questions and role-plays. This course is available in print or digital versions. A self-study version is also available.