Using the Phone
Functional Business
High Int
Teens & Adults
In this lesson, students develop everyday skills for talking on the phone at work. They learn and practice phrases for starting phone conversations, transferring calls, taking messages, and more. Includes listening and speaking practice.
Focus
business
listening
speaking
communication
interpretive
productive
Vocabulary
How can I help you?
Who's calling?
I'll just transfer you.
Can I take a message?
Can I put you on hold?
I'll call back later.
I'm sorry that line is busy at the moment.
I'm afraid she's unavailable at the moment.