ESL Library is now Ellii!

Unsupported Browser

Ellii may not function properly in Internet Explorer. We recommend using Google Chrome or Firefox instead.

Unsupported Browser

Ellii may not function properly in older browsers. We recommend updating yours to the latest version for the best experience.

Making a Complaint

Functional English

Int – High Int

Teens & Adults

Grades 9–12

Students practice making a complaint. They also practice using polite language before identifying their concerns. Includes vocabulary review and assessment tasks.

  • bother
  • complain
  • raw
  • appreciate
  • damaged
  • balance
  • reverse the charge
  • overcharge
  • resolution
  • lacking
  • too
  • not enough
PDF Content
  • vocabulary preview
  • dialogues
  • speaking practice
  • grammar review
  • assessment tasks
Task Content
  • Let's Learn!(Reference)
  • Warm-Up(Reference)
  • Vocabulary Preview A(Matching)
  • Vocabulary Preview B(Matching)
  • Dialogue 1(Dialogue)
  • Reading A(Reference)
  • Dialogue 2(Dialogue)
  • Reading B(Reference)
  • Dialogue 3(Dialogue)
  • Reading C(Reference)
  • Grammar Review(Reference)
  • Grammar Practice(Open-Ended Questions)
  • Role-Play(Reference)