Making a Complaint
Students practice making a complaint. They also practice using polite language before identifying their concerns. Includes vocabulary review and assessment tasks.
Vocabulary
- bother
- complain
- raw
- appreciate
- damaged
- balance
- reverse the charge
- overcharge
- resolution
- lacking
Grammar
- too
- not enough
PDF Content
- vocabulary preview
- dialogues
- speaking practice
- grammar review
- assessment tasks
Task Content
- Let's Learn!(Reference)
- Warm-Up(Reference)
- Vocabulary Preview A(Matching)
- Vocabulary Preview B(Matching)
- Dialogue 1(Dialogue)
- Reading A(Reference)
- Dialogue 2(Dialogue)
- Reading B(Reference)
- Dialogue 3(Dialogue)
- Reading C(Reference)
- Grammar Review(Reference)
- Grammar Practice(Open-Ended Questions)
- Role-Play(Reference)