Making a Complaint
Functional English
High Int
Teens & Adults
Grades 9–12
Students practice making a complaint. They also practice using polite language before identifying their concerns. Includes vocabulary review and assessment tasks.
Focus
life skills
speaking
listening
real-world task
conversation
complaining (travel / shopping / dining)
too / not enough
interactive
assessment
Vocabulary
bother
complain
raw
appreciate
damaged
balance
reverse the charge
overcharge
resolution
lacking