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Making a Complaint

Functional English

Int – High Int

Teens & Adults

Grades 9–12

Students practice making a complaint. They also practice using polite language before identifying their concerns. Includes vocabulary review and assessment tasks.

Vocabulary
  • bother
  • complain
  • raw
  • appreciate
  • damaged
  • balance
  • reverse the charge
  • overcharge
  • resolution
  • lacking
Grammar
  • too
  • not enough
PDF Content
  • vocabulary preview
  • dialogues
  • speaking practice
  • grammar review
  • assessment tasks
Task Content
  • Let's Learn!(Reference)
  • Warm-Up(Reference)
  • Vocabulary Preview A(Matching)
  • Vocabulary Preview B(Matching)
  • Dialogue 1(Dialogue)
  • Reading A(Reference)
  • Dialogue 2(Dialogue)
  • Reading B(Reference)
  • Dialogue 3(Dialogue)
  • Reading C(Reference)
  • Grammar Review(Reference)
  • Grammar Practice(Open-Ended Questions)
  • Role-Play(Reference)