Phoning the Call Center

Everyday Dialogues

Int
Teens & Adults
Grades 9–12

In this lesson, a customer talks to a customer service representative at a call center. Students learn useful vocabulary and expressions for contacting telephone help desks.

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Focus

life skills
speaking
listening
real-world task
conversation
community
services
describing problems
telephone
will
interactive

Vocabulary

cancel
residence
cell
Internet provider
promotions
penalty
contract
promotion
access code
A spinning paper plane
A spinning paper plane