Using the Phone

Functional Business

Int
Teens & Adults

In this lesson, students develop everyday skills for talking on the phone at work. They learn and practice phrases for starting phone conversations, transferring calls, taking messages, and more. Includes listening and speaking practice.

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Focus

business
listening
speaking
communication
interpretive
productive

Vocabulary

How can I help you?
Who's calling?
I'll just transfer you.
Can I take a message?
Can I put you on hold?
I'll call back later.
I'm sorry that line is busy at the moment.
I'm afraid she's unavailable at the moment.
A spinning paper plane
A spinning paper plane