Instant Messaging

English at Work

High Int
Teens & Adults

Customer service helps out a client via instant messaging service. Students practice using English suitable for IM.

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Focus

workplace
4-skills
instant messaging
ordering online
customer service
support
interactive

Vocabulary

service
receipt
walk through
process
be on the right track
fill in
field
highlight
pop up
step
submit
credit card
A spinning paper plane
A spinning paper plane